Transcript: (00:00) Our new tagline is hop and good service and what it means to us in our company is that a we’re going to hop right on the problem that you have whether it’s a comfort issue or maybe your furnace isn’t working or you just need a maintenance we’re going to hop right on it and we really wanted to have fun with our tagline and and let people know that we’re excited to help and kind of like our our little mascot you know we’re we’re hopping good service we want to provide the best service quickly (00:25) efficiently and uh you know with the best customer service uh in mind.
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(00:00) One thing when we changed our name to Pepe Heating and Cooling we wanted to have something else with it called the Peppy promise and what the Peppy promise means to us is no matter what we do with your home if it’s putting in a new system or maybe repairing a current system uh our promise to you is that we won’t stop until you’re happy with the product we’ll do whatever it takes to make sure that it’s everything that you expected and really exceed your expectations from the moment we answer
(00:27) the phone call to when the service tech goes out there or maybe one of our comfort advisors coming out there to give you some options for replacement even until the installation is complete um we just you know want to make a promise to our customers that we’ll do whatever it takes to make it right and make sure that they’re good happy customers for for life.
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(00:00) So if we’re coming out to your house to give up some options maybe for replacing the furnace or maybe installing a ductless heat pump or anything like that a few things that you can kind of prepare and get ready to help make sure that we’re getting the best solution for you is uh make sure that your crawl space is accessible we like to get down in the crawl space check out the ductwork get up in the attic make sure the attic access is accessible and we really like to go in there check everything making sure everything’s
(00:27) connected and and everything like that another thing too is if you have any hot and cold spots in your home make sure to show our comfort consultant when they go out there hey this this part of the home isn’t very comfortable and maybe this part is too hot or too cold the more information that they have the better maybe another thing would be hey we’re planning on adding in addition to our home or you know we’re going to be having maybe a mother-in-law stay with us or something like that and she likes
(00:54) at a certain temperature all these all these things are really good for us to know when we’re coming in to make sure that we can really give you the best Comfort solution for your home.
The 3 Biggest Mistakes Boise Idaho Homeowners Are Making
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(00:00) the three biggest mistakes we see homeowners making in the Boise area is not replacing their filter and so the system’s not able to breathe not scheduling their annual maintenance and maybe the biggest thing is waiting too long when they maybe hear something not quite right with the furnace or they’ve noticed hey it’s not keeping up the way it’s supposed to and then they wait too long with something that could have been prevented you know has now ended up to be a costly mistake so basically those
(00:26) three things make sure you’re replacing your filter make sure you’re scheduling your annual maintenance and then make sure if you notice anything that’s not quite right with the system give us a call we can talk to one of our technicians or we can come out take a look at it and make sure that it’s not something that we can just take care of while it’s small before it becomes a big issue so a few things that homeowners would want to give us a call for is a loud noise from a motor maybe a smell
(00:49) that you’re not familiar with that seems to be coming from the air vents maybe you’ve noticed that it’s taking longer for your house to heat up and it’s it just doesn’t seem to be keeping up the way it used to you just notice that you haven’t had it maintenanced in a while and you want to make sure that you’re good to go for the for the upcoming season so those things are really good things to keep an eye out for and and to prevent being left out in the cold.
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(00:00) Heat pumps in the Boise area are growing so much in popularity because they’re efficient they’re quiet they provide good air quality and really probably the most important thing and the biggest advantage that they have over any other type of system is that they solve Comfort Solutions better than any other system on the market and people in Boise are really starting to catch on to that and realize that if they you know are spending more time at home they want it to be comfortable and a ductless heat pump is by far and away the best way to
(00:33) have a comfortable home we have also heard that ductless heat pumps have the highest satisfaction of any heating and air conditioning system in the market and I certainly find that that’s true for those who we put those into their houses because they realize that a most the time their energy cost is going down they don’t have to listen to the loud unit if there’s bedrooms that they’re not using all the time they can turn those areas of their home off so they’re not wasting energy Heating and Cooling
(00:59) non-used areas also you know everybody’s different maybe this room they wanted a certain temperature in this other room they wanted another temperature and you can do that with the ductless heat pump and there’s really nothing else that that even even compares when it comes to providing Comfort not to mention we don’t have those ducks that get full of gross things from the air instead we’re ductless so it makes the air quality a lot better as well.
What Are the Advantages of Ductless Mini Split Heat Pumps
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(00:00) We often see in the Treasure Valley Boise Nampa Meridian Eagle this area the way that homes are built especially two-story houses they’ll have one system you know ducted system for upstairs and downstairs and so what happens is they’re not able to use the upstairs because it gets too hot in the summertime and it’s not the right temperature in the winter time so a really good solution for that is going to be a ductless heat pump mini split system where we have a very efficient indoor unit with a really efficient
(00:28) outdoor unit and it’s going to make that living space a lot more comfortable last year we provided about 100 homes with spaces that weren’t livable to spaces that are now livable that they’re able to use you know 200 up to you know 1200 square feet where they were never able to use before they’re now able to have a game room maybe a man cave an office space more people are working from home things like that so you know we like to say ductless heat one room one area of the whole house it’s they’re really a
(00:57) good option for any uncomfortable areas in any type of home also auditions of your mother-in-law suites things like that we can make those comfortable with with our heat pump Solutions.
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(00:00) we have decided to go exclusively with Mitsubishi for our ductless heat pumps for a couple of reasons the number one reason is we really believe that they are the most Dependable reliable with the best technology uh heating and cooling systems on the market today we actually are part of their Mitsubishi Diamond contractor program and their highest Elite certification and basically what that means is we do all of their training we have full access to their great tech support and really when we put a Mitsubishi heat pump system up
(00:33) and we can stand behind it and really it helps us provide that hop in good service and also makes us guarantee the Pepe promise that we want to provide all of our customers thank you
What Does a Heat Pump Look Like? – Are They Always Ugly?
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(00:00) we often hear I really like the idea of having a ductless heat pump in my house but I don’t want that big thing on my wall sticking out you know maybe my wife’s not gonna like it or my husband’s gonna think it’s ugly you know you can’t have that so I guess we’re not going to get one you don’t have to worry we have some really great options we have a one-way ceiling cassette that actually goes right into the ceiling and you only see like about an inch of it that looks very modern and classy we also have
(00:25) systems that are concealed that go above the ceiling um in certain applications so if you’re worried about what it’s going to look like with a wall mounted unit sticking out don’t worry we have other solutions that we can get you that same great comfort and you won’t have to look at a head on the wall if that’s not what you want.
How Brett Shannon Got Started In the HVAC Industry
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(00:00) so I started in the HVAC industry when I was 18 back in 2011 in Spokane Washington went to the trade school there and I worked for a company in Spokane Washington before my wife and I six years ago decided to move down to Boise Idaho to start Shanco Heating and Air at the time uh we were we were going to be a commercial business mostly commercial industrial and then we started doing work for homeowners and we really decided that we we really loved working with different families and in the residential houses and and making
(00:29) people smile and happy and everything like that so that’s why we decided we wanted to switch to Pepe Heating and Cooling and provide Hoffman good service to each of our customers so we’ve been we’ve been in the Treasure Valley for six years now and we’re excited we have a really great team that is helping us move move forward and provide the best service to our customers [Music]
Need an HVAC Contractor in Nampa Idaho? Call Peppy!
“We have just opened up a location in Nampa Idaho to better serve our customers and have more of a central location. We’re able to have a bigger warehouse here where we’re building a training center so that our technicians, when they’re coming out to your home they’re ready and prepared to know how to work on your systems, install your systems, and really help create the best comfort solutions for your home. So we’re really excited about expanding our full-service HVAC company to serve Nampa homewoners even better than we were doing before. It’s really all about providing better service to Nampa, Boise, Eagle, Meridian, all the surrounding areas we’re, we’re really looking forward to, to helping everybody out here.”
Peppy Heating and Cooling has done the most professional and respectful job for us from the sales person to the installers. I would recommend them to any residential or commercial install that needs to be done.
We have a whole house Trane filtering system and with the recent fires it just wasn’t able to clear the smoke. We called Preppy’s and the experience was great. From the first call we were informed of what to do. She checked with the technician and called back with the information. Then checked back and scheduled our appointment.Alec the technician was very informative, he showed us how to clean our filters and take care of the system. Overall a very positive experience. Thank you Preppy.
Our AC unit stopped working in our shop and they were able to come out same day luckily. Brett was friendly and got it back up running in no time. Fantastic experience, they'll be our go-to from now on!
Alex was fantastic. Very professional and helpful. Received a text that he was in his way. Cleaned my AC unit and checked out it’s functioning.This is a business that you can trust!
Polite, prompt, professional and an all around easy experience. My technician arrived on time and gave me a 20 min heads up. I ended up not needing any service at all because it was a dirty filter all along 😆 but the unit has also been a little noise. The technician assured me it was still running very well but that I probably should start thinking about saving for a replacement one day. It was good advice and he was kind enough to change my filter for me. Of course I paid the house-call fee, but it was worth it to have a little diagnostic update on my AC Unit.
Rob sold me my furnace and ac. It has worked exactly how he told me it would. Kevin and Josh installed it and did a fantastic job and were very professional. It is the first time I have had to purchase a new ac and furnace, but these guys made it an easy decision. I will recommend them to everyone I know in need of hvac work. Thanks for you honesty, transparency, and professionalism!
They were on time, called me when they were on their way, and answered all my questions .They were able to squeeze me in when my AC went out on 105 degree day and had it up and running in 20 minutesThanks PeppyJohn Webb
Great team, clean and professional. The install looks great. Chase walked me through everything and showed me how to use the remote and thermostat. Great experience!
I was very impressed with Peppy and their technician Kevin today.Kevin arrived quickly when we requested service, he was extremely polite and got immediately to work.We thought our a/c system needed more refrigerant because it wasn't cooling our home.Kevin checked the system and identified that the exterior unit was clogged and was not able to exhaust the heat from inside.He took the unit apart, cleaned it and rechecked it. It immediately started cooling more efficiently. After he reassembled the unit, he explained that everything was in good shape and no Freon or repairs were needed.We had a less-honest company check our system a few years ago. They told us the entire system needed to be replaced (for thousands of $$). When pressed, they added Freon (a few hundred $$) and the unit started cooling again.I appreciate how Kevin with Peppy told us honestly what the issue was, and didn't try to upsell or pretend something else was going on.We will definitely call Peppy next time we need a/c service.Thank you!
Our provider came on time and gave me notice that he was on his way. He was very friendly and professional. He fixed the problem in 20 minutes and for a very reasonable price. Great customer service!
We unfortunately bought a new system last year from some fly by night, back door, back woods crook.Due to current triple digit temps it decided to no longer work. Peppy was responsive, courteous and most of all, knowledgeable. Within a hour or so they had us up and running again. Super appreciate Peppy and their technician Cody. 👍 Will certainly do business with them again and highly recommend Peppy HVAC.
Very. Met my requests for multiple options for best performance vs lower price. Help d me understand what be our best solution. Great final product and install.
After meeting with several HVAC companies to install a split system in my home, I decided to go with Peppy and so glad I did! They were the ONLY company that suggested a ceiling unit rather than putting on the wall, I even asked the other companies and they said you don’t want that it’s too expensive. Come to find out, Peppy is really the only company that does it and from a sightly view it makes all the sense in the world and not much more in money. From the beginning with their sales rep Rob to their owner Brett and their installers Lance and (so sorry can’t remember the other gentleman’s name but super respectful and personable) everyone was extremely professional, knowledgeable and clean. I HIGHLY recommend Peppy for your HVAC needs they will be my go to HVAC company for years to come.
Our older A/C unit went out in the summer heat. Alec came and replaced a part. He explained the problem and showed me the faulty part. I was so relieved we didn't have to replace the whole unit (yet).
Well last year in October my furnace finally gave out, I had hired another contractor who was stringing me along for 3 months, it's now December and I'M FREEZING!!! Tired of the run around, a neighbor had used Peppy in the past, gave me their number, that SAME day Rob met me after work to give me an estimate, go through my small house, come up with a plan and get me some heat! The very next day I had Mini splits put in, I walked in the door at 5:00 that night and I can not express how wonderful it was to walk in to heat!! The job was done professionally, looks great on the inside and outside! This company stands out in this day and age where customer service is hard to find! I found it!! Do yourself a favor and hire this wonderful group of caring people!! Thank you to each and everyone of you for the outstanding job you did!! Loyal Peppy customer for life!
Awesome service, very prompt and good communication. Very experienced team and reasonably priced. First time seeing a professional HVAC company that put customer service at its best. Highly recommend.
Peppy was great! Alex was polite, efficient, and did not pressure me into a hard upsell on anything. He fixed the problem quickly, was honest with his assessment, and stop my house from feeling like I was living in the middle of the Sahara desert! I will likely call on them again very soon, since I’m pretty sure I will need an entire new system. The fact that Alex didn't try to sell me on things I don’t need was much appreciated!
First time calling Peppy's and they were great! Abby helped get me scheduled, and Cody came out the next day. He was so thorough and polite. He explained everything to me and I felt the price was very fair. I signed up for their yearly maintenance plan. Thank you so much, I'm happy I called.
Cody came out to take a look at our AC unit. Awesome guy, great service and very honest with everything. We will definitely be using Peppy from here on out.
The agents were professional and friendly. I did not get a huge sales pitch to upgrade and change components on my system. They did what I asked and we did a little talking after the fact. I will call Peppy for future issues, I give them 5 stars. Thanks Peppy.
I was provided with multiple options and estimates and was able to pick what worked best for our space and our budget. Peppy was prompt and professional and happily worked with us to quickly schedule an install. They offer reasonable prices and produce quality work. I would hire these guys again!
I had contacted 4 other heating and cooling companies. One didn’t show up. Three wanted me tocwait 2 weeks. I called Peppy. Alex Duda showed up on time the next morning, gave me 4 options for the repairs needed, and set me up on a twice a year maintenance. I had been trying to get the company who installed the $16,000 hvac system to do maintenance for 4 years and they never came. I highly recommend Peppy heating and air. You will find them very knowledgeable, efficient, courteous and fair.
Brett and his team at Peppy are top notch. From their front office to their techs, I’ve only had great interactions. When I have a heating or air problem or need a new system, I know who to call.
My AC had stopped working. Juan talked to me about what he would trouble shoot and basic fees. When he had an idea of the possible issue, he talk to.me about next steps and potential costs. Clean is what it took. He talked to me about how to keep the issue from happening again. I'm very happy with the results. Juan's work. I will definitely call Peppy's first if I have heating or cooling issues. I highly recommend them!
The team at Peppy Heating and Cooling have gone above and beyond to help us choose and then install three mini-split units in our Boise County Yurt. We knew it was an odd request and it was over an hour outside of the Treasure Valley - they showed up on time, discussed the layout, installed it in one day (team didn't leave until 8:00 pm) and then cleaned up. They also came back later to help set up the wifi connection and walk us through the operational details. We liked their work so much that we've asked them to take a look at a project in Boise City too.
I started using Peppy a year ago. They did work on a major remodel, and now use them for semiannual hvac check ups. I also used them for another project. Techs are always on time, polite and clean up after. They seem very knowledgeable.
Peppy Heating and Cooling are always quick to respond and do whatever is necessary (including reaching out to the factory for the equipment they service) to resolve any questions or issues. Service second to none!
Absolute professionalism from beginning to end. All options were provided without high pressure sales. I shopped around before choosing Peppy to install our new furnace and they just had the best pricing and loan options. The installers were also polite and professional. They finished the job in record time. We highly recommend Peppy for your heating and cooling needs!
I just spent the last two days with the Peppy Crew (Kevin, Luke, Josh, and Connor) as they tore all of the old, 1974 ductwork out of my attic and replaced it along with a new Trane furnace and outdoor AC unit. Great guys! Very courteous, knowledgeable, and willing to go the extra mile to make sure everything would function smoothly after they left. Luke is still determined to find access to the duct that hasn't blown in the 20 years I've lived in my house, so more to come. Kevin knows his stuff and was super patient with me and all of my questions. Josh worked tirelessly in that nasty attic, like he was enjoying himself. Connor did a great job working in the rain to finish the AC and was a joy to have in my home. And, of course, Rob, who encouraged me to take the leap with a full update, but with no pressure. He was also very patient with me as I asked questions that ultimately brought me to my decision. I feel like I'm in a new house with all new clean ducts and equipment. Not to mention, I got a new chair....but, that's between me and Peppy. :-). Thank you all!
We had Alec come give us a bid on a new HVAC system, having been told after an annual check by another company that we needed to replace it Right Now. As it turns out, we likely have another couple of years left. Alec was very knowledge about his products. We appreciated he didn't give us a hard sell.
Alec was amazing to work with and would highly recommend requesting him specifically for any HVAC quotes. He was informative, respectful, responsive and creative. We didn't know much about the HVAC systems, but told him our goals and he gave us multiple options to choose from. He never tried to upsell us and provided recommendations that were effective for our lifestyle and home. He was always on call for us to answer any questions! Peppy sources high quality systems and are very reliable. I get why Peppy has such high ratings and have recommend them to all my family and friends.
I recently had the pleasure of working with Peppy's Heating and Cooling, and I couldn't be happier with the experience. From the moment I met Rob, the salesman, I knew I was in good hands. His expertise and genuine care for my needs made the decision-making process smooth and stress-free. He guided me through the various options available and helped me choose the perfect solution for my home.When it came time for installation, Junior and Juan, the service technicians, were absolute professionals. They arrived promptly, worked efficiently, and went above and beyond to ensure everything was installed correctly. Their attention to detail was impressive, and they left no stone unturned in ensuring everything was functioning perfectly.I also want to highlight the exceptional job Peppy's Heating and Cooling did in installing a mini-split system in my garage RV bay. This addition has been an absolute game-changer, thanks to Rob's recommendation and the flawless execution by Junior and Juan. Now, my RV bay is just as comfortable as the rest of my home, all thanks to Peppy's expertise and dedication to customer satisfaction.Overall, I can't recommend Peppy's Heating and Cooling enough. With a team like Rob, Junior, and Juan, you can trust that you'll receive exceptional service every step of the way. Thank you, Peppy's, for keeping my home comfortable year-round!
Peppy quickly diagnosed our furnace issue and were very thorough. They resolved the issue for a fair price and the technician was amazing. Would highly recommend!
We had an emergency (heater quit)! Peppys came out during sub zero temps and a snow storm! (We live in the mountains) Thank you so much!! I wasn’t in town at the time, but my wife said they were very helpful and very courteous. Highly recommend!
I've had Peppy do several jobs for me across multiple properties and that should tell you everything you need to know. They're reliable, trustworthy, and great to work with.
Awesome response time and great work from Alex/Brett. Would definitely recommend them to anyone, and like their concept with their "maintenance membership."
Lost power to my system and woke up to my house at 59 degrees. Peppy sent out a technician that afternoon and got it fixed. Everyone from the receptionist to the technician was great to deal with. I would highly recommend this company and will be using them in the future.
Really great job you guys. Shout out to Alec for walking us through the process of setting up our Mitsubishi mini-split, and the install team that completed the job in one day - as promised. Cheers!Update: The folks over at Peppy’s continue to rock! Juan came over to service our furnace today. He was kind and polite, and very professional. He explained options in a straightforward manner. Would give more stars if I could!!
Shanco just installed a ductless mini split system to help cool down our sun facing upstairs. Our problem was that the only way to cool down the upstairs was to be very cold on the ground floor. Shanco solved this problem quickly and very professionally. I was super happy with the way they handled this job and would highly recommend them.
Cody came out for a furnace maintenance and he did a great job! He checked our filter and made sure the unit was ready for the winter! We will definitely have him back out in the spring!
When my blower quit on my furnace, Rob and Bret came out and fixed it the same day! If I have any issues with my hvac or need upgrades, I will most definately call Peppy heating and cooling for all my fixes.
Wanted to say that this company is fantastic, they are the most honest I've ever dealt with, Jaun and JR came out today and checked my system, such swesome guys, they told me nothing at this point is wrong with my system except being old, will go with peppy this summer to update it. Previous company came out 2 weeks prior and told me my system had leaks and was dieing. Peppy was my second oppionion on it and so glad I did. Thank you Peppy heating and Air. Robert is amazing to, love you guys. Merry Christmas 🤶 🎄
Peppy Heating and Air exceeded my expectations with their exceptional service! The team was punctual, professional, and efficient in addressing my HVAC needs. From the initial assessment to the final installation, their attention to detail and commitment to customer satisfaction were truly commendable. I highly recommend Peppy Heating and Air for their reliable and top-notch service!
It's been 15 years since I have written a review but I just have tell you that this company is the best! I have used their services a few times and have referred them to many others. Honest, on time, respectful, professional. This company treats their employees so well that they stay on til retirement..... its like a family. Thanks to Brett, Juan, Connor, Cody and Chase.Very Sincerely, Christine
Our first experience with Peppy was in 2018, our HVAC system was over 20 years old and I wanted to have it inspected. Brett came out and checked the system, he said that it was old but that it was working as efficiently as it could. He gave us an estimate with several options for replacement, they seemed very reasonable. He also took the time to fully explain the benefits of every option that he was offering so we were able to make an informed decision. With his encouragement we decided to run our system a little longer and ended up just having him clean our ducting system which he did, it took him all day, but he did an excellent job and charged what I thought was a very fair price. In 2020 we decided it was time to install a more efficient system and after having such a positive experience with Brett in the past we decided to have Peppy install a new home HVAC system, it has performed flawlessly since then. I would recommend Peppy Heating and Cooling to my friends and family knowing they'd be well served.
Woke up with no heat this fine morning with lot's of snow. Cody figured out our problem and fixed it today! We will definitely be calling them if we need anything else! THANK YOU SO MUCH!
Amazing experience! Despite being backed up with calls, Brett made sure to come to my house at 10pm to get our system up and running again! Highly recommend!
My Heater stopped working in the middle of the night! Juan came to the rescue first thing this morning not only fixed it but educated me and gave me peace of mind . Very professional and honest young man ! Thank you Juan
Kevin and Jr. serviced my non functional furnace. Kevin is the most knowledgeable HVAC technician I’ve ever met. He systematically troubleshot sensor errors, inspected the circuit board and found the problem, faulty gas valve. They were so friendly and honest. I 100% recommend them for all your HVAC needs.
Peppy was delightful to work with. They answered my questions, did the service promptly, kept a clean workspace, and did an overall solid job. Chase was friendly and competent. Luke and Rob helped me understand the process of installing minisplits. They installed 3 ceiling units in my basement and now we are toasty warm for winter.
Peppy Heating and Cooling is Amazing!!!While building our family dream home Rob Shephard was there from the very beginning.From concept to final it has been an absolute pleasure working with him and their entire crew.Every member was professional, friendly, and knowledgeable.It's rare to have so many amazing people all helping to make someone's dream come true.I went with flushmount Mitsubishi Mini-Splits for each room and the WiFi Kumo for my high-tech home. They also installed a dehumidifer for our indoor pool, a few ERVs (Energy Recovery ventilator), 4 bathroom heater / exhaust fans, a conditioned crawl space, exhaust vents for my tankless gas heaters, gas piping around the entire home, Gas heater in garage, and my commercial grade kitchen hood. Each of these eight different installations was a tremendous experience!Not only was Rob in sales awesome, and all the workers great, but the owner Brett and their office manager Kim are also fantastic to work with. Kim was super prompt at getting me information and Brett is just the nicest and chill business owner I've met.I highly recommend Peppy for your next A/C and Heating Needs.
Easy to schedule on line. Arrived at scheduled date. Serviceman went over maintenance details and promptly began cleans, maintenance, and A/C electrical checks. 3rd time I've used their service and plan to continue.
This company was very professional. The maintenance worker they came out. He was very helpful verified the information that I was told and repaired it immediately on time.
My AC went out at night, when it was 100 degrees and Robert and his team came right over the next morning and fixed it right away. They were so professional and affordable, I’d highly recommend this company and I’d hire them again.
Peppys was incredible to work with! They came out to give me a bid on converting our oil heat to a more modern system. Rob gave me multiple options that would fit our needs and finances. He was honest and answered all the random questions my wife and I had. Once we decided on the system we wanted, they offered quick financing options to make the process as easy as possible. The installation was smooth and easy. Kevin, Junior, Luke, and Chase showed up on time, ready to work and get the job done in the time frame as promised. Great job to Peppys! I would highly recommend this company to friends and family.
Rob, Kevin & Junior did an amazing job revamping our “Frankenstein” HVAC system. I have yet to encounter an employee within this company that doesn’t seem to genuinely care about their job and their customers. Thank you Peppy!
The technicians are very professional. They take the time to explain everything to you to inform you of what they are doing. Definitely recommend for all of your cooling & heating needs : )
Went above and beyond with the repair. Very professional service. Juan did an excellent job. Very knowledgeable in his field. Takes great pride and dedication in his job. Couldn’t ask for a better experienced technician to come out.
