Transcript: (00:00) Our new tagline is hop and good service and what it means to us in our company is that a we’re going to hop right on the problem that you have whether it’s a comfort issue or maybe your furnace isn’t working or you just need a maintenance we’re going to hop right on it and we really wanted to have fun with our tagline and and let people know that we’re excited to help and kind of like our our little mascot you know we’re we’re hopping good service we want to provide the best service quickly (00:25) efficiently and uh you know with the best customer service uh in mind.
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(00:00) One thing when we changed our name to Pepe Heating and Cooling we wanted to have something else with it called the Peppy promise and what the Peppy promise means to us is no matter what we do with your home if it’s putting in a new system or maybe repairing a current system uh our promise to you is that we won’t stop until you’re happy with the product we’ll do whatever it takes to make sure that it’s everything that you expected and really exceed your expectations from the moment we answer
(00:27) the phone call to when the service tech goes out there or maybe one of our comfort advisors coming out there to give you some options for replacement even until the installation is complete um we just you know want to make a promise to our customers that we’ll do whatever it takes to make it right and make sure that they’re good happy customers for life.
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(00:00) So if we’re coming out to your house to give up some options maybe for replacing the furnace or maybe installing a ductless heat pump or anything like that a few things that you can kind of prepare and get ready to help make sure that we’re getting the best solution for you is uh make sure that your crawl space is accessible we like to get down in the crawl space check out the ductwork get up in the attic make sure the attic access is accessible and we really like to go in there check everything making sure everything’s
(00:27) connected and everything like that another thing too is if you have any hot and cold spots in your home make sure to show our comfort consultant when they go out there hey this part of the home isn’t very comfortable and maybe this part is too hot or too cold the more information that they have the better maybe another thing would be hey we’re planning on adding in addition to our home or you know we’re going to be having maybe a mother-in-law stay with us or something like that and she likes
(00:54) at a certain temperature all these things are really good for us to know when we’re coming in to make sure that we can really give you the best Comfort solution for your home.
The 3 Biggest Mistakes Boise Idaho Homeowners Are Making
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(00:00) the three biggest mistakes we see homeowners making in the Boise area is not replacing their filter and so the system’s not able to breathe not scheduling their annual maintenance and maybe the biggest thing is waiting too long when they maybe hear something not quite right with the furnace or they’ve noticed hey it’s not keeping up the way it’s supposed to and then they wait too long with something that could have been prevented you know has now ended up to be a costly mistake so basically those
(00:26) three things make sure you’re replacing your filter make sure you’re scheduling your annual maintenance and then make sure if you notice anything that’s not quite right with the system give us a call we can talk to one of our technicians or we can come out take a look at it and make sure that it’s not something that we can just take care of while it’s small before it becomes a big issue so a few things that homeowners would want to give us a call for is a loud noise from a motor maybe a smell
(00:49) that you’re not familiar with that seems to be coming from the air vents maybe you’ve noticed that it’s taking longer for your house to heat up and it’s it just doesn’t seem to be keeping up the way it used to you just notice that you haven’t had it maintenanced in a while and you want to make sure that you’re good to go for the upcoming season so those things are really good things to keep an eye out for and to prevent being left out in the cold.
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(00:00) Heat pumps in the Boise area are growing so much in popularity because they’re efficient they’re quiet they provide good air quality and really probably the most important thing and the biggest advantage that they have over any other type of system is that they solve Comfort Solutions better than any other system on the market and people in Boise are really starting to catch on to that and realize that if they you know are spending more time at home they want it to be comfortable and a ductless heat pump is by far and away the best way to
(00:33) have a comfortable home we have also heard that ductless heat pumps have the highest satisfaction of any heating and air conditioning system in the market and I certainly find that that’s true for those who we put those into their houses because they realize that a most the time their energy cost is going down they don’t have to listen to the loud unit if there’s bedrooms that they’re not using all the time they can turn those areas of their home off so they’re not wasting energy Heating and Cooling
(00:59) non-used areas also you know everybody’s different maybe this room they wanted a certain temperature in this other room they wanted another temperature and you can do that with the ductless heat pump and there’s really nothing else that that even compares when it comes to providing Comfort not to mention we don’t have those ducks that get full of gross things from the air instead we’re ductless so it makes the air quality a lot better as well.
What Are the Advantages of Ductless Mini Split Heat Pumps
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(00:00) We often see in the Treasure Valley Boise Nampa Meridian Eagle this area the way that homes are built especially two-story houses they’ll have one system you know ducted system for upstairs and downstairs and so what happens is they’re not able to use the upstairs because it gets too hot in the summertime and it’s not the right temperature in the winter time so a really good solution for that is going to be a ductless heat pump mini split system where we have a very efficient indoor unit with a really efficient
(00:28) outdoor unit and it’s going to make that living space a lot more comfortable last year we provided about 100 homes with spaces that weren’t livable to spaces that are now livable that they’re able to use you know 200 up to you know 1200 square feet where they were never able to use before they’re now able to have a game room maybe a man cave an office space more people are working from home things like that so you know we like to say ductless heat one room one area of the whole house it’s they’re really a
(00:57) good option for any uncomfortable areas in any type of home also auditions of your mother-in-law suites things like that we can make those comfortable with our heat pump Solutions.
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(00:00) we have decided to go exclusively with Mitsubishi for our ductless heat pumps for a couple of reasons the number one reason is we really believe that they are the most Dependable reliable with the best technology uh heating and cooling systems on the market today we actually are part of their Mitsubishi Diamond contractor program and their highest Elite certification and basically what that means is we do all of their training we have full access to their great tech support and really when we put a Mitsubishi heat pump system up
(00:33) and we can stand behind it and really it helps us provide that hop in good service and also makes us guarantee the Pepe promise that we want to provide all of our customers thank you
What Does a Heat Pump Look Like? – Are They Always Ugly?
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(00:00) we often hear I really like the idea of having a ductless heat pump in my house but I don’t want that big thing on my wall sticking out you know maybe my wife’s not gonna like it or my husband’s gonna think it’s ugly you know you can’t have that so I guess we’re not going to get one you don’t have to worry we have some really great options we have a one-way ceiling cassette that actually goes right into the ceiling and you only see like about an inch of it that looks very modern and classy we also have
(00:25) systems that are concealed that go above the ceiling um in certain applications so if you’re worried about what it’s going to look like with a wall mounted unit sticking out don’t worry we have other solutions that we can get you that same great comfort and you won’t have to look at a head on the wall if that’s not what you want.
How Brett Shannon Got Started In the HVAC Industry
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(00:00) so I started in the HVAC industry when I was 18 back in 2011 in Spokane Washington went to the trade school there and I worked for a company in Spokane Washington before my wife and I six years ago decided to move down to Boise Idaho to start Shanco Heating and Air at the time uh we were going to be a commercial business mostly commercial industrial and then we started doing work for homeowners and we really decided that we really loved working with different families and in the residential houses and making
(00:29) people smile and happy and everything like that so that’s why we decided we wanted to switch to Pepe Heating and Cooling and provide Hoffman good service to each of our customers so we’ve been in the Treasure Valley for six years now and we’re excited we have a really great team that is helping us move forward and provide the best service to our customers [Music]
Need an HVAC Contractor in Nampa Idaho? Call Peppy!
“We have just opened up a location in Nampa Idaho to better serve our customers and have more of a central location. We’re able to have a bigger warehouse here where we’re building a training center so that our technicians, when they’re coming out to your home they’re ready and prepared to know how to work on your systems, install your systems, and really help create the best comfort solutions for your home. So we’re really excited about expanding our full-service HVAC company to serve Nampa homewoners even better than we were doing before. It’s really all about providing better service to Nampa, Boise, Eagle, Meridian, all the surrounding areas we’re, we’re really looking forward to, to helping everybody out here.”
