What Is Hoppin’ Good Service?

Published on May 3, 2024

Written By

Brett Shannon

What Is Hoppin’ Good Service?

Transcript: (00:00) Our new tagline is hop and good service and what it means to us in our company is that a we’re going to hop right on the problem that you have whether it’s a comfort issue or maybe your furnace isn’t working or you just need a maintenance we’re going to hop right on it and we really wanted to have fun with our tagline and and let people know that we’re excited to help and kind of like our our little mascot you know we’re we’re hopping good service we want to provide the best service quickly (00:25) efficiently and uh you know with the best customer service uh in mind.

– Brett Shannon
President, Peppy Heating and Cooling
Serving Boise, Nampa, Meridian, Caldwell and Eagle Idaho homeowners

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mark wildman

1728338336

Furnace not working. Called my regular furnace people. Wanted big $$$$ to fix. Called Peppy. They fixed my furnace in a half an hour at a very reasonable price. I’d call them if I were you!

Stephen Dlugolonski

1728061807

Prices for a diagnostic were very reasonable compared to others I’ve used and called about. Guy that came was very competent and professional. Prices are better than many others. Got everything working in short order.

Cherrie Moore

1727987779

The Peppy crew were very professional, respectful of my space, and efficient! I love my classroom mini-splits. The temperature is much more consistent and the classroom is comfortable!

Robert Barron

1727874987

Very polite and friendly service. They went above and beyond the call of duty to get the job done quickly and affectively!

Robert Salisbury

1727843026

The Peppy Team was fantastic. They were fast, polite, and efficient. I would highly recommend them.

Francis Frisbee

1727819576

Everyone was very efficient and love the fact that we now have our own invidual controls.

David Frisbee

1727817982

Professional, fast, amazingly respectful of space. These guys came in to my place of employment and worked around us for a couple of weeks. Never ever had an issue. Great company.

Tirzah Jeannette Adams

1727817593

The guys did a great job. Professional but friendly. Explained how thermostat works, patient with questions.

Gary Osnower

1727475178

On time and very professional. They are my guys now!!

Glennis Tester

1726772751

Patrick Goff

1725652798

Peppy Heating and Cooling has done the most professional and respectful job for us from the sales person to the installers. I would recommend them to any residential or commercial install that needs to be done.

Rebekah Jentzen

1724436333

David Dowell

1723674859

Barbara Elmore

1722271958

We have a whole house Trane filtering system and with the recent fires it just wasn’t able to clear the smoke. We called Preppy’s and the experience was great. From the first call we were informed of what to do. She checked with the technician and called back with the information. Then checked back and scheduled our appointment.Alec the technician was very informative, he showed us how to clean our filters and take care of the system. Overall a very positive experience. Thank you Preppy.

Michelle Wood

1721942863

Our AC unit stopped working in our shop and they were able to come out same day luckily. Brett was friendly and got it back up running in no time. Fantastic experience, they'll be our go-to from now on!

Cortney Lyskoski

1721919737

Friendly and prompt service. Definitely recommend.

Pat Burton

1721852000

Alex was fantastic. Very professional and helpful. Received a text that he was in his way. Cleaned my AC unit and checked out it’s functioning.This is a business that you can trust!

Marlene Robinson

1721849024

Polite, prompt, professional and an all around easy experience. My technician arrived on time and gave me a 20 min heads up. I ended up not needing any service at all because it was a dirty filter all along 😆 but the unit has also been a little noise. The technician assured me it was still running very well but that I probably should start thinking about saving for a replacement one day. It was good advice and he was kind enough to change my filter for me. Of course I paid the house-call fee, but it was worth it to have a little diagnostic update on my AC Unit.

Rick DeCosta

1721821460

Alec was very professional and got the job done well!

Cody Larson

1721794239

Rob sold me my furnace and ac. It has worked exactly how he told me it would. Kevin and Josh installed it and did a fantastic job and were very professional. It is the first time I have had to purchase a new ac and furnace, but these guys made it an easy decision. I will recommend them to everyone I know in need of hvac work. Thanks for you honesty, transparency, and professionalism!

John Webb

1721781839

They were on time, called me when they were on their way, and answered all my questions .They were able to squeeze me in when my AC went out on 105 degree day and had it up and running in 20 minutesThanks PeppyJohn Webb

Jose Luis Claroz Velasco

1721658331

Coel Allen

1721342673

Great team, clean and professional. The install looks great. Chase walked me through everything and showed me how to use the remote and thermostat. Great experience!

Jerry Barnowski

1721079273

Fast and fair price

Mike Cram

1720827125

Fast, efficient and reasonably priced. Liked the pic sent of who the technician was before hand so you knew who to expect at your door

Rachel H

1720823309

I was very impressed with Peppy and their technician Kevin today.Kevin arrived quickly when we requested service, he was extremely polite and got immediately to work.We thought our a/c system needed more refrigerant because it wasn't cooling our home.Kevin checked the system and identified that the exterior unit was clogged and was not able to exhaust the heat from inside.He took the unit apart, cleaned it and rechecked it. It immediately started cooling more efficiently. After he reassembled the unit, he explained that everything was in good shape and no Freon or repairs were needed.We had a less-honest company check our system a few years ago. They told us the entire system needed to be replaced (for thousands of $$). When pressed, they added Freon (a few hundred $$) and the unit started cooling again.I appreciate how Kevin with Peppy told us honestly what the issue was, and didn't try to upsell or pretend something else was going on.We will definitely call Peppy next time we need a/c service.Thank you!

Stephanie Leraris

1720742754

Our provider came on time and gave me notice that he was on his way. He was very friendly and professional. He fixed the problem in 20 minutes and for a very reasonable price. Great customer service!

Johnnyl koyle

1720727908

We unfortunately bought a new system last year from some fly by night, back door, back woods crook.Due to current triple digit temps it decided to no longer work. Peppy was responsive, courteous and most of all, knowledgeable. Within a hour or so they had us up and running again. Super appreciate Peppy and their technician Cody. 👍 Will certainly do business with them again and highly recommend Peppy HVAC.

Roberta D'Amico

1720540757

Great response to a minor issue we had. Kevin and Josh very professional upon arrival and during their service call.

Rosa Ysursa

1720469236

Peppy Heating & cooling. I can't say enough good things about this company. They are so nice, professional & efficient. 100% the Best!!

Dave Nichols

1719862540

Very. Met my requests for multiple options for best performance vs lower price. Help d me understand what be our best solution. Great final product and install.

Kelli Jones

1719584908

After meeting with several HVAC companies to install a split system in my home, I decided to go with Peppy and so glad I did! They were the ONLY company that suggested a ceiling unit rather than putting on the wall, I even asked the other companies and they said you don’t want that it’s too expensive. Come to find out, Peppy is really the only company that does it and from a sightly view it makes all the sense in the world and not much more in money. From the beginning with their sales rep Rob to their owner Brett and their installers Lance and (so sorry can’t remember the other gentleman’s name but super respectful and personable) everyone was extremely professional, knowledgeable and clean. I HIGHLY recommend Peppy for your HVAC needs they will be my go to HVAC company for years to come.

Melissa A

1719286828

Our older A/C unit went out in the summer heat. Alec came and replaced a part. He explained the problem and showed me the faulty part. I was so relieved we didn't have to replace the whole unit (yet).

derek pitman

1719268168

Cody was awesome, got everything taken care of super fast without paying an extreme amount.

Duran Truck And Auto Repair

1719024105

Excellent customer service. Fast and efficient. Explained everything clearly and had estimates quickly. Highly recommend!

Jenn Crawford

1718635779

Well last year in October my furnace finally gave out, I had hired another contractor who was stringing me along for 3 months, it's now December and I'M FREEZING!!! Tired of the run around, a neighbor had used Peppy in the past, gave me their number, that SAME day Rob met me after work to give me an estimate, go through my small house, come up with a plan and get me some heat! The very next day I had Mini splits put in, I walked in the door at 5:00 that night and I can not express how wonderful it was to walk in to heat!! The job was done professionally, looks great on the inside and outside! This company stands out in this day and age where customer service is hard to find! I found it!! Do yourself a favor and hire this wonderful group of caring people!! Thank you to each and everyone of you for the outstanding job you did!! Loyal Peppy customer for life!

tom john

1718309090

Awesome service, very prompt and good communication. Very experienced team and reasonably priced. First time seeing a professional HVAC company that put customer service at its best. Highly recommend.

Angie LaBarthe

1718151509

Peppy was great! Alex was polite, efficient, and did not pressure me into a hard upsell on anything. He fixed the problem quickly, was honest with his assessment, and stop my house from feeling like I was living in the middle of the Sahara desert! I will likely call on them again very soon, since I’m pretty sure I will need an entire new system. The fact that Alex didn't try to sell me on things I don’t need was much appreciated!

Tami H

1718140804

First time calling Peppy's and they were great! Abby helped get me scheduled, and Cody came out the next day. He was so thorough and polite. He explained everything to me and I felt the price was very fair. I signed up for their yearly maintenance plan. Thank you so much, I'm happy I called.

Vlad Radion

1717168850

Amazing company to work with!

Valeriu Iordanescu

1716943064

Cody is knowledgeable and kind…Thank you guys!

James Elledge

1716928364

Cody came out to take a look at our AC unit. Awesome guy, great service and very honest with everything. We will definitely be using Peppy from here on out.

eric griffith

1716842990

The agents were professional and friendly. I did not get a huge sales pitch to upgrade and change components on my system. They did what I asked and we did a little talking after the fact. I will call Peppy for future issues, I give them 5 stars. Thanks Peppy.

Donald Ankeny

1716491532

Eric Mills

1716422236

Very friendly staff, both when I called to schedule and also the service technician. Fair, honest prices and very thorough service.

Greg Sullivan

1715988962

Erica Dorn

1715727157

I was provided with multiple options and estimates and was able to pick what worked best for our space and our budget. Peppy was prompt and professional and happily worked with us to quickly schedule an install. They offer reasonable prices and produce quality work. I would hire these guys again!

Cindy Lou Anderson

1715712575

I had contacted 4 other heating and cooling companies. One didn’t show up. Three wanted me tocwait 2 weeks. I called Peppy. Alex Duda showed up on time the next morning, gave me 4 options for the repairs needed, and set me up on a twice a year maintenance. I had been trying to get the company who installed the $16,000 hvac system to do maintenance for 4 years and they never came. I highly recommend Peppy heating and air. You will find them very knowledgeable, efficient, courteous and fair.

John Peterson

1715698939

Awesome service, I would recommend them to everyone.

Ben Johnson

1715631578

Adding my 5 stars... great company. Great experience on an AC upgrade in our old northend house.

Eli Szuch

1715268899

Brett and his team at Peppy are top notch. From their front office to their techs, I’ve only had great interactions. When I have a heating or air problem or need a new system, I know who to call.

Kim Frymire

1715119894

My AC had stopped working. Juan talked to me about what he would trouble shoot and basic fees. When he had an idea of the possible issue, he talk to.me about next steps and potential costs. Clean is what it took. He talked to me about how to keep the issue from happening again. I'm very happy with the results. Juan's work. I will definitely call Peppy's first if I have heating or cooling issues. I highly recommend them!

david spann

1715085519

The team at Peppy Heating and Cooling have gone above and beyond to help us choose and then install three mini-split units in our Boise County Yurt. We knew it was an odd request and it was over an hour outside of the Treasure Valley - they showed up on time, discussed the layout, installed it in one day (team didn't leave until 8:00 pm) and then cleaned up. They also came back later to help set up the wifi connection and walk us through the operational details. We liked their work so much that we've asked them to take a look at a project in Boise City too.

Bruce M

1714602168

I started using Peppy a year ago. They did work on a major remodel, and now use them for semiannual hvac check ups. I also used them for another project. Techs are always on time, polite and clean up after. They seem very knowledgeable.

Lisa Hecht

1713844106

Peppy Heating and Cooling are always quick to respond and do whatever is necessary (including reaching out to the factory for the equipment they service) to resolve any questions or issues. Service second to none!

Chris Faceplant

1712957106

Absolute professionalism from beginning to end. All options were provided without high pressure sales. I shopped around before choosing Peppy to install our new furnace and they just had the best pricing and loan options. The installers were also polite and professional. They finished the job in record time. We highly recommend Peppy for your heating and cooling needs!

Loraine Morris

1712953281

Superb service, great price! Love Peppy technicians. They are so professional and caring.

Susan Wood

1712350206

I just spent the last two days with the Peppy Crew (Kevin, Luke, Josh, and Connor) as they tore all of the old, 1974 ductwork out of my attic and replaced it along with a new Trane furnace and outdoor AC unit. Great guys! Very courteous, knowledgeable, and willing to go the extra mile to make sure everything would function smoothly after they left. Luke is still determined to find access to the duct that hasn't blown in the 20 years I've lived in my house, so more to come. Kevin knows his stuff and was super patient with me and all of my questions. Josh worked tirelessly in that nasty attic, like he was enjoying himself. Connor did a great job working in the rain to finish the AC and was a joy to have in my home. And, of course, Rob, who encouraged me to take the leap with a full update, but with no pressure. He was also very patient with me as I asked questions that ultimately brought me to my decision. I feel like I'm in a new house with all new clean ducts and equipment. Not to mention, I got a new chair....but, that's between me and Peppy. :-). Thank you all!

Melissa A

1710893191

We had Alec come give us a bid on a new HVAC system, having been told after an annual check by another company that we needed to replace it Right Now. As it turns out, we likely have another couple of years left. Alec was very knowledge about his products. We appreciated he didn't give us a hard sell.

Mike Norris

1710181512

Madeline McConnell

1709760415

Alec was amazing to work with and would highly recommend requesting him specifically for any HVAC quotes. He was informative, respectful, responsive and creative. We didn't know much about the HVAC systems, but told him our goals and he gave us multiple options to choose from. He never tried to upsell us and provided recommendations that were effective for our lifestyle and home. He was always on call for us to answer any questions! Peppy sources high quality systems and are very reliable. I get why Peppy has such high ratings and have recommend them to all my family and friends.

liz rodell

1709418614

thanks Peppy. you guys did an awesome job and now every room in my house is comfortable

Tyler Barnes

1708195028

Juan and team came out quickly and got our heat back on. 🙌 Everyone was friendly, professional and easy to work with.

Donald Pancoast

1708091028

I recently had the pleasure of working with Peppy's Heating and Cooling, and I couldn't be happier with the experience. From the moment I met Rob, the salesman, I knew I was in good hands. His expertise and genuine care for my needs made the decision-making process smooth and stress-free. He guided me through the various options available and helped me choose the perfect solution for my home.When it came time for installation, Junior and Juan, the service technicians, were absolute professionals. They arrived promptly, worked efficiently, and went above and beyond to ensure everything was installed correctly. Their attention to detail was impressive, and they left no stone unturned in ensuring everything was functioning perfectly.I also want to highlight the exceptional job Peppy's Heating and Cooling did in installing a mini-split system in my garage RV bay. This addition has been an absolute game-changer, thanks to Rob's recommendation and the flawless execution by Junior and Juan. Now, my RV bay is just as comfortable as the rest of my home, all thanks to Peppy's expertise and dedication to customer satisfaction.Overall, I can't recommend Peppy's Heating and Cooling enough. With a team like Rob, Junior, and Juan, you can trust that you'll receive exceptional service every step of the way. Thank you, Peppy's, for keeping my home comfortable year-round!

John Shaw

1707510017

Peppy quickly diagnosed our furnace issue and were very thorough. They resolved the issue for a fair price and the technician was amazing. Would highly recommend!

Jeff Rados

1706063570

We had an emergency (heater quit)! Peppys came out during sub zero temps and a snow storm! (We live in the mountains) Thank you so much!! I wasn’t in town at the time, but my wife said they were very helpful and very courteous. Highly recommend!

Ben Ohashi

1706025872

I've had Peppy do several jobs for me across multiple properties and that should tell you everything you need to know. They're reliable, trustworthy, and great to work with.

Isaac Bostrom

1705683037

Awesome response time and great work from Alex/Brett. Would definitely recommend them to anyone, and like their concept with their "maintenance membership."

Terry Srodawa

1705613588

Excellent service, showed up in a timely slot, given, answered all my questions and concerns. Would recommend them to anyone.

Bonnie Bertheola

1705433059

Joel Rogers

1704488697

Lost power to my system and woke up to my house at 59 degrees. Peppy sent out a technician that afternoon and got it fixed. Everyone from the receptionist to the technician was great to deal with. I would highly recommend this company and will be using them in the future.

Daniel Vellotti

1704230947

Really great job you guys. Shout out to Alec for walking us through the process of setting up our Mitsubishi mini-split, and the install team that completed the job in one day - as promised. Cheers!Update: The folks over at Peppy’s continue to rock! Juan came over to service our furnace today. He was kind and polite, and very professional. He explained options in a straightforward manner. Would give more stars if I could!!

devmo85211

1703804028

Very detailed and excellent communication! Arrived when they said they would. Took his time to explain how things worked. Would recommend!

Steve Collard

1703110925

Shanco just installed a ductless mini split system to help cool down our sun facing upstairs. Our problem was that the only way to cool down the upstairs was to be very cold on the ground floor. Shanco solved this problem quickly and very professionally. I was super happy with the way they handled this job and would highly recommend them.

Abby Hines

1702999777

Cody came out for a furnace maintenance and he did a great job! He checked our filter and made sure the unit was ready for the winter! We will definitely have him back out in the spring!

Nathan Shepherd

1702944123

When my blower quit on my furnace, Rob and Bret came out and fixed it the same day! If I have any issues with my hvac or need upgrades, I will most definately call Peppy heating and cooling for all my fixes.

Andrea F

1702940604

Great service and arrived on time! Very professional employee helped me out and I will use them again if necessary.

Daniel Shepherd

1702502183

Kath Brede

1702500545

Wanted to say that this company is fantastic, they are the most honest I've ever dealt with, Jaun and JR came out today and checked my system, such swesome guys, they told me nothing at this point is wrong with my system except being old, will go with peppy this summer to update it. Previous company came out 2 weeks prior and told me my system had leaks and was dieing. Peppy was my second oppionion on it and so glad I did. Thank you Peppy heating and Air. Robert is amazing to, love you guys. Merry Christmas 🤶 🎄

Mike Hicks

1702436211

Peppy Heating and Air exceeded my expectations with their exceptional service! The team was punctual, professional, and efficient in addressing my HVAC needs. From the initial assessment to the final installation, their attention to detail and commitment to customer satisfaction were truly commendable. I highly recommend Peppy Heating and Air for their reliable and top-notch service!

Nicole Goodlett

1702412878

So glad that I found them. They are reliable and honest which is hard to find these days. They always go above and beyond!!

Christine mc adams

1702320783

It's been 15 years since I have written a review but I just have tell you that this company is the best! I have used their services a few times and have referred them to many others. Honest, on time, respectful, professional. This company treats their employees so well that they stay on til retirement..... its like a family. Thanks to Brett, Juan, Connor, Cody and Chase.Very Sincerely, Christine

Dilu de Alwis de Alwis

1702054161

Peppy’s did it again. What an awesome company, service and professionalism. Keep up the good work.

Opal Hurn

1701929227

Great service

Steve Gehlken

1701880412

Our first experience with Peppy was in 2018, our HVAC system was over 20 years old and I wanted to have it inspected. Brett came out and checked the system, he said that it was old but that it was working as efficiently as it could. He gave us an estimate with several options for replacement, they seemed very reasonable. He also took the time to fully explain the benefits of every option that he was offering so we were able to make an informed decision. With his encouragement we decided to run our system a little longer and ended up just having him clean our ducting system which he did, it took him all day, but he did an excellent job and charged what I thought was a very fair price. In 2020 we decided it was time to install a more efficient system and after having such a positive experience with Brett in the past we decided to have Peppy install a new home HVAC system, it has performed flawlessly since then. I would recommend Peppy Heating and Cooling to my friends and family knowing they'd be well served.

BRIM Inc

1701808009

I'm a property manager and realtor and only use the Team from Peppy. They are quick and amazing!

Rolene

1701795672

Company was fast to come out, and the tech was friendly and efficient!

Alec Del Vecchio

1701793061

Alec loves this place!

Fred Deller

1701719898

Chris Corey

1701480316

Woke up with no heat this fine morning with lot's of snow. Cody figured out our problem and fixed it today! We will definitely be calling them if we need anything else! THANK YOU SO MUCH!

Jeremy Redmond

1701473481

Amazing experience! Despite being backed up with calls, Brett made sure to come to my house at 10pm to get our system up and running again! Highly recommend!

Casie

1701368297

My Heater stopped working in the middle of the night! Juan came to the rescue first thing this morning not only fixed it but educated me and gave me peace of mind . Very professional and honest young man ! Thank you Juan

Gabe Rogers

1700501191

Very professional and knowledgeable. I will recommend this company.

Ray Lamphere

1699646902

Easy to schedule on line. Arrived at scheduled date. Serviceman went over maintenance details and promptly began cleans, maintenance, and A/C electrical checks. 3rd time I've used their service and plan to continue.

Chet Joye

1699390403

Peppys was incredible to work with! They came out to give me a bid on converting our oil heat to a more modern system. Rob gave me multiple options that would fit our needs and finances. He was honest and answered all the random questions my wife and I had. Once we decided on the system we wanted, they offered quick financing options to make the process as easy as possible. The installation was smooth and easy. Kevin, Junior, Luke, and Chase showed up on time, ready to work and get the job done in the time frame as promised. Great job to Peppys! I would highly recommend this company to friends and family.

Michelle Drum

1699382987

Cody serviced my furnace today and replaced a part for me. He does a great job and communicates well. Thanks Cody!

BRANDON Smiley

1699377109

The technicians are very professional. They take the time to explain everything to you to inform you of what they are doing. Definitely recommend for all of your cooling & heating needs : )

Rebecca Turlay

1697152667

Overall excellent experience! They installed the vent for a bathroom fan. No complaints! Would recommend

Meg Rayborn Dawson

1695567130

I was always treated courteously and respectfully. my needs were understood, and the service was prompt. Thank you.

Cynthia Horton

1695248442

This company has always done a great job for me and today Juan also did a great job. Thanks for keeping me warm this winter!😁

What Is Hoppin’ Good Service?

Brett Shannon

What Is Hoppin’ Good Service?

Call Us Today!
208-906-6928

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What Is Hoppin’ Good Service?

Brett Shannon

What Is Hoppin’ Good Service?

Call Us Today! 208-906-6928

More Articles From Peppy Heating & Cooling

Call Us Today!
208-906-6928