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AC SERVICE SOS: When to Call for AC Service

“We won’t leave you tapping your toe, waiting, and wondering when we’ll get there. We know that when your AC needs service, it needs it now! When you call on us, you’ll be greeted by our cheerful and knowledgeable staff that always has a pep in our step when it comes to serving you.”
~Brett Shannon, President Peppy Heating and Cooling

How to tell when your AC needs professional service. Our best advice is to stay on top of regular scheduled service so that your Air Conditioner can perform to its highest potential. Consider our Comfort Club as a convenient and cost-effective way to stay cool throughout our hot Boise summers.
Our next tip is to hire the right Cooling Contractor because a lot can go wrong in the hands of an inexperienced technician. We’ve heard and seen it all. Our technicians have top level training and certifications. We won’t make a “guess” as to the problem; rather we’ll do a thorough evaluation, make a recommendation and we will always provide options!


Your Air Conditioner is letting you know something is wrong when you have any of these issues. Don’t wait, call immediately and we’ll hop on it right away.

  • Limited or No Airflow: If air isn’t flowing out of the vents or there is very little air coming out, it could be caused by a blockage in the ductwork or a malfunctioning blower motor. If you notice this issue, call us right away and we’ll hop on it.
  • Strange Noises: Your air conditioning unit should never make loud or unusual noises. If you hear banging, grinding, or rattling sounds, it’s a sign that something is wrong with your AC system. Don’t ignore these sounds because they could be caused by a mechanical issue that could lead to a failure of your unit.
  • Leaking Water: If you notice water leaking from your AC unit, it’s likely caused by a clogged condensate drain line or a refrigerant leak. This issue should be addressed immediately because water can cause damage to your walls, floors, and furniture. A refrigerant leak can also pose a health risk to you and your family.
  • Unpleasant Smells: When your air conditioning system is working properly, it should not emit any strange odors. If you notice a musty or moldy smell, it could be a sign of mold growth in your ductwork. This issue needs to be addressed immediately because mold can cause health problems.
  • High Energy Bills If you notice a sudden increase in your energy bills, it could be a sign that your AC unit is not running efficiently. An AC unit that is working harder to cool your home will consume more energy, resulting in higher bills.

Don’t wait until your AC system fails completely; act fast to keep your cool during the hot summer months in Boise and Nampa.


As a full-service HVAC (Heating, Ventilation and Air Conditioning) Contractor, you can count on us to maintain, repair, and professionally install your central Air Conditioner or Ductless Mini Split Heat Pump.

We’re expert problem solvers! We’re proud of our reputation to solve just about any Air Conditioning or cooling problem. Our dynamic team is keenly attuned to all thing AC, whether it’s repairs, maintenance, or replacement of your current air conditioning system.

We service all brands of Air Conditioners. It doesn’t matter what brand you have or who you purchased your system from, our technicians have the skill, knowledge, and experience to address your issue.
Whether you’re installing a new HVAC system or need to repair or maintain your exiting furnace or air conditioner, you can count on Peppy Heating and Cooling to take care of your HVAC equipment and keep you going.

Air Conditioning Repair: As one of Boise’s top AC contractors, we’re trained and certified to address any AC problem. We’ll evaluate your issue and make a recommendation on how to get you back up and running again.

Air Conditioning Maintenance: Annual maintenance of your Air Conditioner or Ductless Mini Split Air Conditioner will ensure the highest safety and highest performance of your system. Your equipment will run more efficiently, last longer and provide better safety when you schedule a yearly tune-up.

AC Installation: The most important day of your new Air conditioner’s life is the day it gets installed. Most issues that homeowners have down the road can be traced back to an improper installation. Proper installation by our trained technicians will ensure energy efficiency, consistent temperatures throughout your home, and a longer life for your system.


Of course, the best time to decide on replacing your Air Conditioner is before it breaks down. This gives you time to shop for the right cooling equipment, rather than being forced to rush into a decision.

Consider the age of your Air Conditioner: A basic rule of thumb is to consider the age of your Air Conditioner. If your AC is over 12 years old, it is probably a good time to replace it. While it is true that a 12-year-old Air Conditioner might still be functional, the likelihood that it is working efficiently is low in most cases. Air Conditioners have advanced dramatically, since the introduction of Ductless Air Conditioning, which is substantially higher in efficiency, meaning monthly savings on your utility bill. Additionally, you could qualify for rebates and incentives when you replace your Air Conditioner.

Consider the cost of the repair: Another consideration is how costly the repair is. If the repair is going to cost more than $600, it may be a good time to consider replacing your unit.


When you choose Peppy, you get a locally owned and operated company that is licensed, bonded, and insured. Our service techs are factory trained and certified by the best brands in the industry. We follow manufacturer recommendations, code requirements and federal laws. We always provide FREE estimates and multiple options for you to choose from. We honor you and your home and take special care to protect your home during the installation. From your first call to the final installation of your new Air Conditioner, our cheerful and knowledgeable staff will be there to make things easy for you.

A Friendly Reminder From Peppy!
We’ve got you covered and will take care of all the big stuff. However, there are 2 important actions homeowners can take to maintain their home comfort.

  1. Don’t forget your air filter! This one thing is easiest thing you can do to help your equipment run at peak performance is to regularly replace your air filter.
  2. Schedule annual maintenance. Things work better when they’re taken care of so make sure to schedule an annual tune up of your AC, Furnace and Ductless Heat pump.

AC Service FAQ’s

Q: How often should I have my cooling equipment serviced?
A: Your AC system should get a yearly maintenance check-up. These annual tune-ups are important for many reasons, including performance and safety issues. Your AC should have regular maintenance performed at the end of winter or beginning of spring.

Q: Is a Ductless Air Conditioner better than Central Air Conditioning?
A: Ductless Air Conditioning is a great choice and gaining in popularity throughout the Boise and Nampa area. Many people choose Ductless AC because of its high efficiencies, flexible design options as well as the fact that you may qualify for rebates and incentives.

Q: Does it matter who does an AC installation?
A: Absolutely. It’s the most important step in your comfort journey. Many problems can be traced back to an improper installation. We guarantee a professional installation of your AC or ductless system and can address any problem you may be experiencing from a previously installed system.

Q: What does it mean to have an Air Conditioner properly sized?
A: Air Conditioners are not a plug and play product. When it’s time to replace your Air Conditioner it’s important to have it properly matched to your home and to the inhabitants in the home. Over-sizing and under-sizing are big problems that will cost you time and money down the road. We always do a thorough evaluation of your home so we can match the right system to your needs.

When it’s time for AC Service in Boise or Nampa, it’s time to call Peppy Heating and Cooling. If your AC is starting to falter or fail, or you’re ready to install a new Air Conditioner or Ductless Mini Split, we can help. We serve the entire Boise Idaho area including Nampa, Meridian, Eagle, Kuna and Caldwell, Payette, Emmett, and Fruitland.

Call Today: 208-906-6928.

Peppy Heating and Cooling

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