I am pleased with all aspects of my experience with Peppy Heating and Cooling. They installed a new Trane heat pump to function as both an AC and a heater, alongside my existing gas furnace.
The install team (Luke, Josh, and Jordan) worked diligently and effectively to tie the new equipment with my existing system. In addition to installing the outdoor Trane heat pump on a new pad, the team replaced the evaporative coil with a new coil made by Aspen (designed to work with the Trane heat pump), cut sheet metal to match the size/shape of my existing ductwork near my furnace, installed all necessary tubes, pipes, and pump to deal with the condensate, and fished line to install a new thermostat in a great location.
I spoke with the owner, Brett, and he helped me with making the decision regarding trying to repair my existing York AC unit vs. doing a new install. He gave me a lot of helpful information about what they would do to track down the tiny refrigerant leak my unit had, the different repair options, and the likelihood those repairs would be effective.
Rob worked with me to design a good system for a price that seems fair to me (I did get similar pricing from a competitor).
I am excited about the reliability of having a Trane heat pump vs. the York AC unit I had previously. The condenser coil had to be replaced after only 3 years and the system failed after only 9 years (way too short a lifespan for an AC unit). York is on the low end of the reliability spectrum. I am hoping I get several decades of use out of this Trane, which has very high marks for reliability.
Their office was also a smash hit with me. Whether it was talking to Kim, Shannon, or Elizabeth, they were all very helpful and responsive. Kim helped me make my payment quickly, while Shannon and Elizabeth helped me schedule everything and connected me with team members, where appropriate. Finally Sarah delivered parts directly to the job site on two occasions, helping everything run smoothly. Thank you Sarah!
I really felt like I was working with a team of professionals and felt taken care of by each person who helped me.
Response from the owner:We appreciate your feedback. Thank you for the review!